Category Archives: Social Media & Digital Marketing

Advertising as information: not always useful (Cow & Gate Growing Up Milk)

Last night I was having a conversation with a family friend about the difference between US and UK advertising. We agreed that there are pros and cons of both, but one thing I always found alarming in the States was advertising for prescription pharmaceuticals.

“Why not?” argued J. “Part of advertising’s focus is to inform.”

“Because it’s unethical.” I countered. “Doctors shouldn’t be motivated by financial gain, nor badgered for drugs by patients who might well have only half-understood the implications of taking the advertised product. Not all of them will have researched it further.”

“But why shouldn’t they know about what’s available?”

Why not indeed? I still think there are huge question marks over bitesize chunks of information about products that can have serious side effects (or, you know, kill you), but I don’t deny that there’s important consumer power in receiving chunks of information about what’s available. Obviously.

However, there’s a line between information and scaremongering. Between becoming aware that a potentially useful product is out there and being convinced that you need something you don’t. The beauty industry has long made a fortune by inventing a problem and then telling you how to fix it. But I find that harmless compared to the absolute claptrap that’s fed to parents.

My personal pet hate at the moment is Cow & Gate Growing Up Milk. You can view the ad here.

Now, let’s get this straight – I don’t care if you breast or bottle feed. And I think there’s probably an argument for topping up some toddlers’ diets with formula; perhaps if they’re particularly fussy or for some reason have problems getting all the nutrients they need. But these ads make me want to spit with rage. Let’s look at what’s bugging me:

1. The comparison with cows’ milk

Aside from almost pretending that formula isn’t cows’ milk (albeit, obviously, fortified), this specifically focuses on iron content. Look! Two beakers of our product can give your child 100% of the iron they need, but 12 LITRES of cows’ milk would only just give them 50%. Now look at the bottom of the screen, where it says, presumably for legal reasons: “Cows’ milk is not a good source of iron”.

So, what you’re saying is, if you only fed your toddler on cows’ milk, they’d have nutrient deficiencies. Is this a good time to say ‘duh’? Toddlers, unlike very small babies, don’t live exclusively on milk. They’ll have been eating solids for several months. Perhaps they’re getting their iron from green leafy veg, grains and other (non-milk) animal products?

2. Check your toddler’s iron intake (here)

Do we really have a national toddler iron deficiency problem? That’s a genuine question, because I’ve never heard any suggestion of such a thing but that doesn’t mean there isn’t some evidence out there. I’d love to see it. This is perhaps the most useful part of the ad, helping a concerned parent reassure themselves that they’re feeding their child properly, but isn’t it amazing how we weren’t (apparently) beset with anaemic toddlers before follow on milk was invented? Talk about creating a problem to fix it.

A sensible concerned parent will, I hope, conclude that rather than topping up their toddler with an expensive powdered milk, they could just introduce more variety to their diet. But of course C&G is counting on the idea that adding the fortified milk will just be easier.

3. “Healthy babies are happy babies”

Subtext: you are making your child ill by not buying this probably totally unnecessary product. And that’s why they don’t sleep perfectly / have tantrums / aren’t completely perfect angel children. Not because they’re toddlers and that’s part of growing up, learning and development. Oh no.

I have no problem with Cow & Gate creating these products, nor wanting to make money from them, you understand. I’m a great believer in consumer choice – switch off if you don’t like the programme, don’t buy if you don’t like the product – but it really does make me grind my teeth when the advertising is woven with the threads of health scares, parental guilt and solving problems that are likely nonexistent.

Parents have, over the years, been convinced that they NEED to do all sorts of things for their children, otherwise they are appalling, abusive failures. Despite, in many cases, having grown up to be reasonable, decent adults without half the things they think of as necessities now. Using that guilt to harness their tremendous spending power is clever advertising, no doubt about it.

But it still makes me feel slightly sick.

That Old Chestnut: The Internet and unsolicited advice

Disclaimers don’t really cut it on the web, do they?

I’m not talking about the professional kind, which are good, proper and helpful. The “by the way, these are my words not my employer’s” sort and “oh, this is my client” type are super duper. It’s the personal kind that are awkward. I suppose they’re not really disclaimers at all, but I think of them in the same category of “by the way, here’s something you should know”.

I’ve learned the hard way that if you just say something publicly* – on a Facebook status, for example – you get a barrage of advice, solicited or not. I’m not a fan of locking comments, even though that’s exactly what it avoids, because that also prevents the nice, private, supportive types from being able to comment. So I add in a point, sometimes at length, on the lines of: “this is a statement, not a question. No advice needed, ta.”

This, as I am often reminded when people go ahead and unleash their ‘helpful’ honesty anyway, is pointless.

So I have to examine my motivations. Why do I want to say it publicly in the first place? I guess it’s so that I can share something I’m excited about with my community of friends, but I suppose part of me also wants to share it as a broadcast, not a conversation. I’m happy to absorb the support and goodwill, but when someone challenges me (even if I’m completely 100% sure I’m right), it’s annoying and I just don’t want it.

Obviously that’s only the case in a very small number of posts. Most of them are open to challenge every which way. And maybe it’s an English thing; you just expect people to know which areas they should refrain from pelting you with advice about (like, say, childbirth). Though the Greek part of me laughs with unbridled scorn at the idea that people you’re close to would, you know, keep their opinions to themselves. After all, if your close friends and family can’t give it to you straight…

I always roll my eyes a bit when people don’t realise that what they say online is in the public domain, and yet here I am hypocritically expecting to be the exception to the rule just because I asked nicely.

Yep. Alex, you’re just going to have to suck it up. If you broadcast it, replies will come. Remember that.

*I only have friends and close colleagues on my Facebook profile. It is otherwise locked down for a reason, which is that it’s nice to have a closed community sometimes. Twitter and this blog are public; knock yourselves out.

Attention social media professionals…

1. “Media” is a plural term.

2. The singular is “medium”.

3. “Mediums” should only be used as a term if you’re talking or writing about more than one psychic.

4. “Social media” is a plural term. Think of it in the same bracket as “social tools”, “social platforms” or “social channels” if it helps.

I know we don’t speak Latin anymore. I know that there comes a time when the language inexorably changes and you just have to go with the tide (check out the double possessive rule; if it’s been in operation for centuries, it’s time to give up the fight).

I just can’t help being driven slightly insane by the huge number of articles I read every week entitled “social media is [insert insightful comment / occasional platitude here]“.

I will now go back to being sweetness and light. I’m even planning some baking blogging* for you soon.

*While we’re on the subject of unbelievable pedantry… When you mean “I want to write a post about this”, try not to say “I want to write a blog about this”. You’re probably not writing an entire blog about that subject, just one post. I reckon we have probably embraced “to blog” as a verb, though, so you could try “I want to blog about this” as well.

Election 2010: Do Ealing’s candidates have a good online presence?

This is a very brief, and, I admit, not in-depth look at the way the candidates in my constituency (Ealing Central & Acton) belonging to the three largest parties are presenting themselves online in the run-up to the General Election, because I find it fascinating. Please let me reiterate that this is my blog and these are my words; my employer is not relevant to this post and the organisation is strictly non-partisan.

I’ve only included the main three because they’re the only ones with a hope in Hell of winning. Besides which, lovely as it is to have the widespread choices of a Libertarian, an independent, a Green and a UKIP representative, I was never going to vote for any of them anyway. The constituency is new, but is considered a Labour-held area as until recently it was partly Ealing North (under Stephen Pound) and mostly Ealing, Acton & Shepherd’s Bush (under Andrew Slaughter, who has gone with the White City / Shepherd’s Bush chunk).

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Labour: Bassam Mahfouz

His website is a bit DIY, but obviously I approve of his use of WordPress.  He’s obviously embraced the web in some way for some time as there are posts going back to 2008, but an awful lot of the monthly archives have just one post.  This picks up considerably at the beginning of this year, but is it too much to ask for someone who cares about the area to be updating on a regular basis all year round, and not just when election fever strikes?

The blog posts that are there, however, tend to stick to active campaigns in the area rather than relentless slagging off other parties (there’s a dig at the Conservative uncertainty over Crossrail, but given how big an impact that would have on Ealing I call that allowable), which is refreshing.

There’s no whiff of a Twitter feed, but there is a Facebook group. I await my request to join to be confirmed so that I can see if it’s particularly active or interesting; disappointing that it’s not a page as it suggests a rather closed style of communication. So close to an election, should I have to wait to communicate? There’s also a feed of general Labour news.

I’d probably characterise this approach as cautiously open, which is a start.

Liberal Democrats: Jon Ball

If I’m not mistaken, Jon’s blog has undergone a design change (mainly for the better, though it’s made the header unreadable) in recent days. Again he’s a bit of a fairweather blogger, but in fairness he does explain that he had let the blog lapse and is re-starting it after mainly spending his time on Facebook.  This time it’s a profile instead of a page, which again I find disappointing; I don’t want to be best mates with my MP, or to have them see any of my information, I just want to be able to access them easily online.

Jon does have a Twitter feed, though, which is properly streamed into his Blogger-based site. I would love to see more about him and more about Ealing on it; again I suspect this is a symptom of the election, but I’m tired about hearing why Labour and Conservative parties are wrong or old hat – there’s been enough of that from Saint Nick. I want to know about Jon Ball and his campaigns in Ealing. His blog is considerably better at communicating these, in between the press releases about Nick’s surge (which just makes me think of childbirth – ‘surges’ are what hypnobirthing practitioners call contractions) and what the Evening Standard said about the Lib Dems.

Given he works in TV and film, I would have expected Jon’s online offerings to be the most media-savvy and marketing-savvy and so, to give him credit, they are. It’s not always appealing, but it is always open.

Conservatives: Angie Bray

The only candidate for whom I haven’t received a leaflet in the post, so the only one I would judge entirely online, Angie goes for the middle ground with her website. It’s not a blog, but it’s not impersonal. Because it’s not a blog, it gets away with the irregularity of news additions, though it’s a shame they’re in stilted third person. She does get full marks for being the only one with a boundary map of the new constituency (the council’s own website still hasn’t been update to reflect the boundary changes, and there were no mailings of any sort to explain the changes to a perplexed electorate).

There’s a survey section, which is promising but sadly doesn’t deliver a great deal; one active poll has been running for a while and there’s only one previous one.  There are some personal areas, such as ‘How I See It’ and plenty of opportunities to get in contact, but aside from the polls no public spaces for doing so. There are no Twitter, Facebook, thread comments or similar.

It’s the most professional looking offering – and the least likely to snark at the other parties – but sadly the most distant (ironically enough, since locally I’ve been told by people in the area that Angie’s very approachable by email; it would be nice if she lived up to that online).

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I can’t say that online representation would ultimately sway my hand from one party to another in the polling booth. I’m also not nearly simplistic enough to believe this tells me much about the general parties. In hack’s hands, I could see the headlines: Labour “a bit DIY”, LibDems “media savvy”, Conservatives “a bit distant”. Chortle, chortle, and everyone returns to their preconceived tribe. But it does tell me a bit about how the candidates want to be seen, and that in itself is very interesting indeed.

Pecha Kucha @ Hill & Knowlton’s Demystifying Digital | To pay to measure or not?

I know, I know. I abandon you for a month and then come back with two topics in one blog post! I offer an olive branch and promise my radio silence shall be explained soon.

This afternoon was spent catching the tail end of Hill & Knowlton‘s ‘private but open’ Demystifying Digital event which was planned by the EMEA team and meant a quite different audience to the ones I’m used to; that said, the familiar face of the WWF’s Ade was there, which was lovely. I was asked by EMEA Head of Planning Candace Kuss to come along and do a Pecha Kucha (aka Ignite) style presentation as part of five such quick-fire offerings.

For those unfamiliar with the format, it’s a strictly five-minute slot, with 20 slides – generally graphics-heavy and imaginative – which forward on regardless after 15 seconds. I was placed between two of Canada’s finest, Brendan Hodgson and David Jones – the latter of which I suspect I accidentally stalk at all H&K events – who made excellent points about crisis management and the make-up of the social media team respectively, and delivered a whistlestop tour of Dogs Trust’s journey into digital from some very traditional roots in traditional marketing back in the early days of Sponsor a Dog in the 1960s.

You can see tweets and updates from the event by searching the tag #HKD2.

There were also presentations from FIAT, about their foray into social media and partnership with Spotify over the launch of the modern retro (if that’s not too much of an oxymoron) Cinquecento, the BBC about the empowerment social media can lend oppressed communities and Facebook about the surge in popularity of online communities.

So, all in all, worth looking up and learning about. I was filmed waffling about social media during lunch as well, so sadly some clip (undoubtedly laboriously edited to make me look less daft) of me might well assail you at some point. I thank the very hard working team for a smoothly run event and for their kind invitation to speak; I’m just sorry I missed most of it as I was needed at Dogs Trust HQ.

And so to my other point, which is more of a call for information. I got chatting to Candace – whom I think is quite, quite brilliant, by the way, so prepare for more gushing in the future – about the monitoring software H&K uses to track social media for clients. They use a system provided by Sysomos, and we’ve taken a look at similar systems in the past. However, I’m still not entirely convinced we need to pay for a monitoring tool. Given the nature of what we do and what we measure, I think we can get buy perfectly well with free / cheap tools. Certainly it’s not as convenient (and there might be some financial value to be placed on the amount of time saved, but I don’t think that adds up to all that much), but there’s plenty of useful and valuable information to be had without spending a single pound.

So, I’d love to know your experiences. Do you use a comprehensive paid-for monitoring tool? Do you prefer free tools? Which are your favourites? What is the value of either? Is a paid for tool only really useful for a huge company that might need to do be on the alert for future crisis management?

I can think of copious excellent applications for an all-round system, but I’m wavering on the usefulness to the specific organisation I work with. Any feedback would help me chew through the issues all the better, so please, feel free.

Dogs Trust at the 1st Annual JustGiving Awards

I won’t repeat myself here, but simply direct you over to the Dogs Trust Blog, where I gave my thoughts about the privilege of attending such a great celebration of people power in fundraising.

I know I can sound a bit sentimental at times, but if you can’t be moved by people worked so hard to help others then what on Earth will ever move you?

Fundraising on Facebook, the ad hoc way

This week, we broke our own rules. We asked for money on a social network, and we did it without a particular goal in mind, because it seemed like a good idea.

The full story is on the Dogs Trust blog, but essentially it came down to trying to give our Facebook supporters a common goal, and a reason to engage with the page beyond getting answers to their questions and reading the odd blog post. Obviously, long term we have to offer more than that, and we plan to, but being just after Christmas – January is our busiest time of year – it seemed serendipity was on our side.

There are a few things I would do differently in hindsight (we had plans for a special Facebook thank you certificate that didn’t happen for a variety of reasons, which I think is a shame; wondering if there’s still time to do it), but for an unplanned ask, it really showed how very generous people can be if they feel they’re being appreciated.

“It’s more personal than an standing order from your bank”, commented on supporter, and she’s right. It is. Several people wanted us to remind them to give every month! But we are aware that just under 1% of the page ‘fans’ took part – that’s 99% who want to be engaged differently. Another suggested doing this every January, in the spirit of our slogan, “a dog is for life, not just for Christmas”. I thought that was a lovely idea.

I found myself very personally touched by each and every person who took part, and by the way they egged each other on and kept the message going. In the end, it was not about the total or the ask, but about watching the force of the community in action; something that does even the most jaded community manager’s heart good.

People will tell you how they would like to be approached, be it for fundraising, volunteering or just to spread the message. Sometimes you’ll be able to use their ideas and sometimes you won’t; either way it’s nice to have them, and easy to show appreciation for the time they’ve taken to share. The beauty of the social web – and this is no way unique to the tools we happened to use this time, Facebook and PayPal – is that it allows for quick assessment of ideas and, if they work, a quick turnaround. It took ten minutes from my musing on the community to Jacqui’s idea to the first fundraising message. If it had failed, it would have cost us nothing but an hour of our time, and given us untold valuable information about how our community likes to be spoken with (not to. Never to).

We’re not suddenly going to become fundraisers. We are still, primarily, a community-building digital marketing team. But digital is at its best when it can integrate itself across different areas, and it doesn’t hurt to have another metric by which to assess your objectives.

Our community placed their trust in us, and we have to make sure we keep earning it.

Community management skills: growing a thick skin

At some point in every community manager’s / social media professional’s life, there will come the Thick Skin Moment.

Actually, if we’re honest, it’ll happen with a fair amount of regularity. I always think I’m more immune to it than most, since before being a community manager, I did my time as software technical support. There is potentially little that is more dispiriting than being a support officer, since every single person who calls, emails or writes to you is doing so because something (that you have little control over) has failed. But you learn some valuable lessons from it, since you have to remember the frustration of being in their shoes and keep reminding yourself that they don’t know you personally and that they think of you as a company entity.

Company entities are untouchable, after all, right? They’re not real people, they don’t have emotions, they can’t have had a bad day, too. Most of the time, I had little sympathy for these entities even when I was one. Good customer service means absolutely putting yourself in the customer’s shoes and understanding their position. It’s showing that the company is understanding, helpful and responsive.

If I say so myself, I’m generally good at that!

Of course, sometimes things go wrong. Short-staffing is often the main culprit – things slide down the agenda and in the ultra-time sensitive world of social media that’s a Very Bad Thing. It is; I know it, and I try to practice the constant monitoring and updating I preach, knowing it’s easier with a bigger team, etc etc. And also knowing excuses don’t cut it; you just have to do your job well and consistently. If you mess up, you apologise. End of.

For all of that, sometimes a barb that I don’t think is fully deserved gets through that toughened hide. The public complaint that comes out of the blue, without any attempt at a one-on-one resolution. The advice which is little more than an insult. The threat from the person who disagrees with your rules and regulations (despite the fact that they’re clearly stated).

What can you do? Aside from doing your absolute, honest, level best not to let it become a situation again if you can possibly avoid it, that is. Not a lot. Smile, take a deep breath, respond rationally and politely and remember that you, too, will have ranted at someone at some time, publicly, when you probably shouldn’t have. Social media make that kinda easy. If you can’t be polite, take some time out and let someone else do it. Have a cup of tea and repeat after me: “It ain’t personal, no matter how much it feels like it”.

Actually, maybe there is another thing. Maybe next time you’re a customer, you can remember a few things that would make the exchange so much more pleasant for everyone concerned. Maybe you can say to yourself:

I will try and deal with this politely before I start being critical, and I’ll name and shame only if I’m getting a genuinely bad experience that it’s really important to go public about.

Basically, I’ll use social media for a good, positive outcome.

Honestly, I’m not intending this post as a ‘woe-is-me’ complaint, nor a snark-fest. It’s more that realisation that, as I’m learning to be a better social media professional, I can also learn to be a better person who uses social media.

Huh. I should contact Jerry Springer with that. It must be Final Thought material, right?

Brand Republic Twitter Event (#BR140)

I’m a little late writing this up as it happened on Tuesday, but luckily my mental age is not so advanced that I can’t think back two days (provided you’re not asking me what I had for dinner).

Brand Republic‘s Twitter Event: Winning Formulas (sic)* to Maximise the Potential of Twitter, was targetted as a workshop for people only just dipping a toe into Twitter, and involved the following:

  • An introduction to Twitter and examples of good and bad use by brands from Mark Palmer (@MaverickMark)
  • A case study from me about @dogstrust
  • An interview between Brand Republic’s outgoing editor Gordon MacMillan (@GordonMacMillan) and Dan from Innocent, the smoothie company (@innocentdrinks)
  • A panel involving me, my ex-Shiny colleague Stuart Waterman – now Web Editor of karaoke chain Lucky Voice (@luckyvoice) and Kerry Bridge, Head of Digital Communication at Dell (@KerryatDell)

I feel quite happy with the approach I’ve taken recently in analysing events not in terms of a step-by-step run through – you can get that by doing a hashtag search for #BR140 – but by doing a few positive and negative take-outs from the day.

The Good:

  • The interview format for Dan worked very well, and having someone there from a big, recognisable brand talking with absolute honesty about their failures as well as their successes was fantastic. His positive attitude towards Innocent’s followers and faith in transparency and honesty were refreshing. It helps that he’s an engaging speaker. Taking it away from the speaker and presentation format – which I’m not knocking, especially as it worked for me! – was timely and added more of a workshop feel.
  • Pitching was to the right level of audience, and the different items on the programme rolled fluidly from one to the other. Around 25% of the people there hadn’t used Twitter before, and most of them seemed a lot more confident and happy at the thought by the end of the day.
  • As a speaker, I appreciated the thoughtful organisation done by Mark beforehand, who invited questions from us that the panel could address (as a backup in case the audience was uncertain) and reminded us of the key areas to cover.
  • The balance of the panel and speakers was good. Agencies, start ups, charities and big corporations were all given their due which, to a mixed audience, was important. We all want to know we’re getting ideas from ‘people like us’ at the same time as opening our minds to behaving differently. I relentlessly tweeted quotes from Dan because it was nice to know that a big company has the same attitude to tweeting as us!
  • I have to give a heads-up to the lovely scones, jam, cream and tea. Mmm.

The Bad:

  • There wasn’t much really. We had a bit of a technology fail, which was mostly down to a Mac’s screen resolution getting pissy with the projector screen. It really could have been worse, though.

The Standout Take-Outs:

  • Mark’s exhortations to be honest – if there’s one thing worse than a fail, it’s a fail that’s blamed suspiciously on people unable to defend themselves *cough* Habitat intern *cough*.
  • Dan’s “just go and do it” advice. We operate on much the same principle. And I would advocate always trying out the tools under your own name first before trying to do it professionally; in fact I suggest it very strongly every time a new centre wants to tweet for us!
  • Kerry’s advice to deal with crises in the right space; if people are worrying on Twitter and YouTube, respond there, taking every step you reasonably can to offer good customer service.
  • Stuart’s reminder that it’s supposed to be fun, and that people following might not mind being sold to occasionally, but that’s not why they signed up. Be prepared to go off-topic and off-beat to get really engaged followers.

The Summary:

You probably won’t want to attend the next such event in February if you’re already confident and opinionated about Twitter, as it’ll probably be a touch too basic. But if you’re floundering, it’s a good, non-judgemental environment in which to air concerns and have your questions answered, from basic how-to (someone asked about hashtags, for example) to worries about time management.

Then again, even if you are pretty confident, you can never know it all about Twitter and you can always learn from someone else’s example.

 

*The actual plural is ‘formulae’. Given my wealth of typos, it’s probably wrong that this bothers me as much as it does.

Social Media Day: Chameleon Net and #nfptweetup

Yesterday was clearly social media day. Well, given my job, every day is social media day but I don’t usually have a half day seminar about all things digital in the morning followed by an nfptweetup after work. Let’s take ‘em one at a time.

Chameleon Net

I went along to the seminar in place of the Digital Marketing Manager. To be honest, we were both quite suspicious that it would be an extended sales pitch, but we needn’t have worried. The salesy part was thoughtfully kept to a 5 minute add-on at the end.  There were four conveniently succint presentations but the seating was more round table which made the Q&A at the end a little less pressured; everyone prefers an intimate roundtable to being the kid putting their hands up to ask another question, right?

The sessions were on:

The Online Power Cycle - A lovely 80s themed summary of the power of iterative and cyclical testing in marketing campaigns, courtesy of Richard Kirk.

Trolls, Lurkers & Evangelists – An introduction to online communities and identifying and building those communities in view of the fact that 90% don’t contribute. A useful case study of the new USA Today Kindness community and why the speaker, Drew Davies, suspected it would not succeed (I agreed).

S0cial Fundraising – A Case Study - A look at Diabetes UK’s challenges site with useful statistics from the first six weeks (70 challenges, £50,000 pledged, £1,500 banked), from Dan Martin. Diabetes UK is of course a client of CN.

HTML 5 - Barney Stephens took us through the long term implications on HTML 5 and where we can start to plan ahead and gently implement rolling changes to be in line with the new technology when it happens (in 2022…).

If the first session sounds interesting to you, then I recommend a 3-day trip to the IDM to do the introduction to Digital Marketing course I wrote about before, because it will cover this subject in far more depth. But if you’re really brand new and nervous, then a session like this with CN will push you in the right direction.

I could also have ditched the communities session because it was at a slightly basic level given our experiences using and building social networks – they pitched to the centre, quite rightly so – but found Drew an approachable type who quite clearly feels very passionate about this area; he’s someone I would talk to about the subject in the future.

The post-coffee break bit was where it was at for me. I enjoyed hearing a case study I was unfamiliar with, with a bright, simple idea implemented well. But the real jewel in the crown was the final session on HTML 5. It’s the first time a digital marketing / social media based session has gone even a little bit techy. And it’s important. Because even if you never build a website in your entire life nothing saves you money, time and grief more than knowing what the designers / developers are talking about and being able to give them a well-considered, thoughtful and knowledgeable brief.

While it might seem like HTML 5 implementation is light years away, we all know it’s harder to suddenly bring something up to date than to start planning for it in advance. Okay, I won’t be raring to use Canvas yet, but the potential to have lightweight graphics, dynamically updated on web pages (the text to which can be edited by any user just in their browser) is exciting. I’ll probably blather on about this in a bit more detail in a future post, as I want to get on to tweetup thoughts while they’re still fresh, but it was great to be able to get to grips with the geek in me.

Two people from Chameleon Net I’ve followed before now are Jon Dytor and Ross Miles. They have two of the most different tweeting styles you can imagine. They both came to the nfptweetup. More below…

NFPTweetup 1st Birthday

This was the first tweetup at which I’d tried to lend a helping hand with the organisation; both Jacqui and I felt we’d taken lots from previous events and it was time to give back.

The agenda was to have a short presentation critiquing a Twitter feed. I was to do a corporate one (or two, actually) and Steve Bridger picked a charity feed he was relatively unfamiliar with – Diabetes UK again! – to give his thoughts. Then there were break-out discussion groups around the subjects that come up time and time again: Fundraising, Communications, Campaigns, How To… and Integration (with other media online and off).

We ended up going with our strengths; I did a short presentation on what @paulhenderson rightly described as “one of the great loves of my life”, Disney, and Jacqui facilitated the group about Comms strategy since she has the perfect mix of traditional and digital experience. Our not-so-newbie-now Lo and I then ran around helping the fantastic Beautiful World team (who organise the event along with generous sponsors JustGiving) in tweeting updates from the different discussion groups.

I’m not going to recap on all the learnings because you can do that by reading through the @nfptweetup twitter feed and searching the hashtag #nfptweetup – although I will pick out one or two points in a moment. Firstly what I will say is what I enjoyed particularly about this event.

1. The Format

I think we’ve finally cracked the nut and found something that works (although as with cyclical testing, maybe it’s good to keep tweaking, eh?). Just enough presentation time that people can warm up and get their heads around things but not so much that they’re asleep – it is in the evening after all.

2. The Venue

Okay, we were ridiculously lucky to be invited to the East Winter Garden for part of Chain Reaction, but the different kinds of seating, small room, and general informality really helped to get the discussions feeling less like tutorials and more like the information-swapping, networking and learning events they should be.

3. The Subjects

They were chosen based on Beautiful World’s feedback after every event, and they were spot on. These are the things people wanted to talk about. Almost every group also had a discussion on tone, which made the critique at the beginning quite relevant.

Now, thoughts…

One thing that came out of the integration discussion was scheduling tweets. Now, there’s a time and a place for this. If you’re pitching to an audience when it’s in a different time zone. If you want to make sure something will go out at a certain time without forgetting or because you’ll be away / in a meeting. Use judiciously, I can see it being useful. Until last night I’d never heard of anyone exclusively tweeting that way. Ross Miles surprised me. He once to help Chameleon Net be seen as thought leaders, and therefore goes painstakingly through his RSS every morning, scheduling carefully spaced out tweets linking to posts on a variety of relevant topics. At 1:30pm, every day, he drops in one related tweet about CN – no more, as he doesn’t want to spam. He is a big NFL fan and has a whole other feed just for that. There is also a general @Chameleon_Net stream.

Now, I understand why he does it – lack of time, resource, etc. But I now feel a little bit like I wasn’t following Ross! I’m a great believer in tweets with personality. In fairness to Ross and his ability to write an interesting tweet, I obviously hadn’t noticed he was doing this, so he has taken the time to inject some personality. And, again in fairness to him, he does reply to tweets and respond unplanned whenever he can. But now I know, I think it does explain why I spend far less time tweeting Ross than his colleague Jon, who is very much himself, ad hoc and at random. Should Ross be saving the scheduled tweets for the main CN stream and give a little more insight into himself (NFL an’ all) as he fits in to the bigger CN picture? I think I would prefer that. I talked about this with him at the event, by the way, in case you think this is a bit of a passive-aggressive way of communication. During the course of the evening, Steve B. responded that he thought scheduling was not a path a charity should go down. I agree.

Onto something else.

I was actually quite hard on Disney considering how much I love it. But I think it’s quite silly that a company that has such evangelical adoration attached to it has a relatively personality-free and distant @disneyparks feed, but also employs wonderfully personable, interesting and sweet people like head of the Disney Moms Panel, @lauraspencerone. It baffles me that a company full of such – pardon the pun – characters would want to have a stream that feels quite cold. And that still hasn’t answered a question I asked several days ago. I know there is a streamed video of last night’s event which I will link to when I know where, so you can tell me if you think I was harsh.

Once again, the nfptweetup has come into its own as a useful place to challenge assumptions, get tips and learn something about the wider world of the big T. Come along next time; we can always keep learning.